Trust Care Index
Get verified. Then get chosen.
Verification is free and takes minutes. Qualification follows once your listing carries what a patient needs to decide. The index is computed outside this platform, and a place in it is never for sale.
- Verification is free
- Payment is never an input
- Computed outside this platform
Verified
checked against the national register
Qualified
tracked on the HIMSS stage models
20%
Weight of verified identity in the index
25%
Weight of real, honoured availability
90 days
Rolling window for the availability signal
7
Named people on the review board
Three states, in order
Each one is checked rather than declared.
1 · Verified
You claim the listing and your identity is checked against the national register. Free, no payment step. This is what makes you findable.
2 · Qualified
Your listing carries what a patient needs to decide: hours, services, prices, real availability. Checked, not self-declared. Tracking begins here.
3 · Trust Care Index
Computed by trustcareindex.com from the tracked signals, on the HIMSS stage models. Not computed here, and not for sale.
What the index is, and is not
The exclusions matter as much as the inclusions.
- Who computes it
- trustcareindex.com, operating as a separate authority. It is not computed on hilbi.com and Hilbi is not its subject.
- What it is built on
- The EMRAM and O-EMRAM stage models published by HIMSS, applied to the relationship between patient and physician.
- What it is not
- Not a HIMSS assessment. It confers no HIMSS stage and is not endorsed by HIMSS. It is not a clinical quality rating and not a measure of patient outcomes.
- What is measured
- Signals a practice can evidence: listing completeness, verified prices, real availability, response time and first-party reviews.
- What is never an input
- Payment, commercial tier, and authorship of Patient Guide articles. This is enforced by a test rather than promised in copy.
- Independence from commercial tier
- The formula is audited for correlation between the score and the paying cohort. If they diverge, the input is published with its justification or removed.
- Can position be bought
- No. Ranking is not for sale and there is no sponsored position in any result list.
- How a practice moves it
- By keeping the listing current and the pathway complete, not by paying, and not by publishing more content.
- Where the method is published
- A methodology page, linked from every listing, published before any score is displayed anywhere.
- Governance and guarantors
- Operated by trustcareindex.com with a review board of five named clinicians and two patient representatives.
- Availability today
- The index is not displayed in the first release. The integration slot is reserved and empty; verification and qualification are the live states.
Where this stands today
Stated so that nothing here reads as available before it is.
- Verified (live). It is the claim flow: free, register-checked, no payment step.
- Qualified (in preparation). The checked criteria are defined; the tracking is being instrumented.
- Trust Care Index (not displayed). The methodology page and the tier-correlation audit are the two gates before any score appears.
- Presentation is a per-market setting. Where a market prohibits comparative presentation, the index renders as a neutral per-provider attribute and never as a leaderboard.
- Governance: trustcareindex.com operates the method, and the review board that approves a change to it is named on the methodology page.
| Pillar | What it measures | Weight | Source |
|---|---|---|---|
| Verified identity | Registration checked against the national provider register | 20% | National provider register |
| Listing completeness | Hours, services, prices and contact kept current | 20% | The provider's own listing |
| Real availability | Slots offered and honoured over the last 90 days | 25% | Booking record |
| Response time | Median time to answer a patient request | 15% | Messaging record |
| First-party reviews | Reviews from patients with a completed visit | 20% | Completed encounters |
What practices ask about the index
Is the index shown on my listing today?
Can we pay to raise our position?
Is this a HIMSS certification?
Who runs the index, and how is it independent of Hilbi?
Will providers be ranked by it?
What do we have to do to be qualified?
Start with verification
Free, five minutes, no payment step. Verified is the state everything else is built on.
Monthly briefing
The signal, once a month.
What changed in European health data, what we shipped, and what it means for a provider. Nothing else.